Terms and Conditions

Effective Date: August 7, 2025
Website: www.bihariandaj.com
Contact Email: info@bihariandaj.com

Welcome to Bihari Andaj! By using our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

📝 1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

🍱 2. Service Description

Bihari Andaj offers homemade, freshly prepared food for delivery. All dishes are made only after receiving an order to ensure freshness and quality.

We reserve the right to:

  • Modify or discontinue items on the menu without notice.

  • Refuse or cancel orders at our discretion (with full refund if already paid).

🛒 3. Order Placement & Confirmation

  • Orders can be placed via our website or WhatsApp (if available).

  • Once the order is confirmed, you will receive a confirmation email/SMS.

  • Orders are accepted subject to availability of ingredients and delivery slots.

💳 4. Pricing and Payments

  • All prices listed on the website are in INR (₹) and inclusive of applicable taxes.

  • We accept secure online payments through trusted gateways like Razorpay, UPI, debit/credit cards, etc.

  • Payment must be completed before order dispatch.

⏱️ 5. Delivery Policy

Please refer to our Shipping & Delivery Policy for detailed information.
Key points:

  • Delivery time: 45–90 minutes depending on location.

  • Free delivery within serviceable areas.

  • Delays may occur due to weather or traffic.

❌ 6. Cancellation & Refund Policy

Please refer to our Cancellation and Refund Policy for details.
Highlights:

  • Orders can be cancelled within 30 minutes of placing.

  • Refunds issued only under valid conditions such as wrong or undelivered orders.

  • No refund for missed deliveries due to customer unavailability.

📷 7. Photos & Representation

All product images on the website are for representation purposes only. Final dishes may vary slightly in appearance, portion size, or packaging.

✅ 8. Customer Responsibilities

As a customer, you agree to:

  • Provide accurate contact and delivery details.

  • Be available to receive the order at the selected time.

  • Not misuse the platform or engage in fraudulent behavior.

⚖️ 9. Limitation of Liability

Bihari Andaj is not liable for:

  • Any indirect, incidental, or special damages arising from use of the website or food consumption.

  • Delays caused by third parties (delivery partners, traffic, etc.).

  • Allergic reactions – customers are responsible for informing us of any food allergies before ordering.

🔒 10. Privacy Protection

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

📢 11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page. Continued use of our services after changes constitutes acceptance of the revised terms.

📩 Contact Us

For questions, concerns, or legal inquiries, please contact:

Bihari Andaj
📧 Email: info@bihariandaj.com
🌐 Website: www.bihariandaj.com

Thank you for choosing Bihari Andaj – Ghar Jaisa Swaad!
Your trust and satisfaction mean everything to us.